Comments on: Cleanly Stopping and Starting Business Objects Servers

By: Julian

Julian — Tue, 15 Nov 2011 12:20:09 +0000

Hi Beverly, I like your thinking. Yes, I agree that you last step would be to stop the Server Intelligence Agent (SIA) service (assuming you stop each “server” in CMC first).

I have been told by many SAP Business Objects engineers that the SIA will start all of its child “servers” in a graceful fashion. The truth is that I believe that “gracefulness” in starting Business Objects “servers” is less important than it is in shutting them down. In this case, I do use the “Automatically start the service when the SIA starts” option; however, I also often put my CMS in their own dedicated SIA, so I can control their stopping and starting order through the SIAs.

By: Beverly

Beverly — Fri, 11 Nov 2011 23:25:01 +0000

BO3.1.3 Win2003.IIS. If the cleanest method for shutdown described above is used from the CCM. Should the last step be to close the services window and stop the SIA? My followup question-if so, for restart- if the SIA is started, and the service parms have included “Automatically start the service when the SIA start” – do the services start in a ‘graceful’ order? Is this alternative a good method instead of – not stopping the SIA and restarting/enabling the services individually in a graceful order?

By: Meenal

Meenal — Tue, 08 Nov 2011 09:06:41 +0000

hi Julian,

thanks for the update, these kind of isssues can be resloved by reinstalling the Service Pack which caused the issue.

it helped me so thought of sharing.

By: Julian

Julian — Tue, 20 Sep 2011 11:08:54 +0000

Hi Meenal, I think your Tomcat configuration has been changed. I usually work with WebLogic and we never have to start the web applications manually. My default Tomcat installations are also configured such that the web apps auto-restart when the Tomcat server is restarted. I wish I knew which setting it was to be able to tell you.

By: Julian

Julian — Fri, 16 Sep 2011 02:04:54 +0000

Ashish , that sounds right. Have you tested it yourself?

By: Ashish Kothare

Ashish Kothare — Thu, 15 Sep 2011 23:18:49 +0000

Hi Julian,
If all the Dashboard and PM servers are stopped and disabled, will the user still be able to access the My Dashboards section?
This is regarding XI 3.1 SP3 FP3.6.
The problem is that when the user clicks on My Dashboards, he gets the “PMUser missing or corrupted…” message. When I checked the servers, I found that all the dashboard and PM services are Stopped and Disabled.
Can this be the reason for getting the error?

Thanks.

By: Meenal

Meenal — Wed, 14 Sep 2011 02:33:08 +0000

hi julian,

i have another query.

if we restart Tomcat, we should be able to login to infoviewapp, however it is not happening, we have to manually start it from tomcat manager.
is there any way that it can start automatically?

please help.

By: Meenal

Meenal — Wed, 14 Sep 2011 02:29:52 +0000

Thanks Julian.
your help is greately appreciated.

regards,
Meenal.

By: Julian

Julian — Mon, 05 Sep 2011 12:31:36 +0000

Hi Meenal, sorry for the delayed response. Frequency of restart will depend on your system and usage. Only experience will tell you. Also, you may find that you can do a “rolling” restart (restarting only parts of the system, such as half of the WebI servers first then waiting and restarting the rest).

If you are doing a full restart then you will want to stop in this order:
1) Web Server (if you use a web server proxy)
2) Application Server (Tomcat)
3) Job Servers
4) Webi/DeskI Servers
5) All BO servers that is not CMS
6) CMS
7) Stop any SIA that are still running

I suggest you start up in the opposite order. Of course, starting a SIA will start all of the servers in it.

By: Meenal

Meenal — Thu, 25 Aug 2011 05:34:32 +0000

hi julian,

Can you please tell me, when is the ideal time to restart BO servers. Is it 2 weeks?
what should be the sequence 1. Tomcat 2. SIA
or vice versa ?
pls help. this is really important.