Comments on: Business Objects Support Portal, What Happened!?!?

By: Talscesorse

Talscesorse — Fri, 13 Nov 2009 09:36:54 +0000

I found this site using google.com And i want to thank you for your work. You have done really very good site. Great work, great site! Thank you! Sorry for offtopic

By: James

James — Sat, 21 Feb 2009 13:18:42 +0000

Just one symptom of a larger problem…

In the last 3 months I have had to re-create two different “customer messages” because, although I could see them in my profile, the engineers, with whom I was already working, could not find them, even though I gave them the message numbers.

Scary.

By: JB

JB — Thu, 19 Feb 2009 17:41:52 +0000

(In my opinion)

Since SAP bought Business Objects the level of support has really suffered.
The SAP portal is one of the most user unfriendly portals I’ve ever used.
All UK cases are sent straight to India, we all know what an experience that is… having someone with zero experience read knowledge base entries at you.

The engineers in the UK are highly skilled and doing a great job,
but I suspect they’re being shafted just as much as the customers are these days, no wonder so many are leaving.

I could go on ……